1. How do I order?
Online orders are accepted 24 hours a day, 7 days a week. This is very easy, you only have to follow the steps described in the online store. The first thing you need to do is pick up an item and use the “Add to shopping cart” button to add it to the things you want to buy. Then, with the Continue Shopping button, you can go back to the system and add the other things you want to buy. Once you’ve added all the products you want to your virtual cart, click on the “Checkout” button to register. If you do not wish to register, you can only write your e-mail. We need it to have feedback to you. Then you need to write the shipping address and the way you want to pay. If you already have a registration, you can use the Login button to save time and not to re-enter your data.
After completing your order online, our consultant will contact you within 48 hours by phone or e-mail to confirm the order.
The order is accepted by us and the execution time begins to run after receiving the payment amount. For items that are subject to cash on delivery, the order is accepted as accepted after our consultant has contacted you by phone and confirmed the order.
Confirmation of orders is not performed on Sundays and national holidays.
For any questions or concerns, do not hesitate to email us at firstname.lastname@example.org or contact us at (00359) 888215348. Working hours: 9-17h.
2. How can I pay?
You can choose between bank transfer, VISA or MasterCard card, at a location in the office or via TBI credit. Payment for cash on delivery is allowed for items of less than BGN 150. This is described in more detail on the “Terms” page under the “Payment Methods” column.
3. What is the delivery period?
This depends on the items you choose. If these are from the accessories category, the term is 5 business days. If they are from “accessories and accessories for the bedroom”, delivery time is 7 working days. Products of category “for the garden” have a delivery time of 17 working days. If they are from the other categories, the deadline is 30 working days. The exception is the products mentioned elsewhere in the product description. When ordering multiple products, the longest is taken for delivery time.
After completing your order online, our consultant will contact you for up to 48 hours, by phone or e-mail, to confirm the order and to specify all the details.
4. How much does the delivery cost?
We offer different options. It depends on the settlement, the volume and the weight. The cost of delivery can be seen before choosing a form of payment. It includes delivery to the customer’s address but does not include loading and unloading activities.
We use Speedy’s courier services and delivery prices are according to their rates.
In the video below you can see a demonstration of how to entrust the cost of delivery to your chosen products.
5. Does the price include the installation of the furniture?
No, it is not included, unless it is explicitly mentioned in the description of the furniture. All furniture has a detailed installation scheme. Installation of furniture totaling over BGN 4000 is free for Sofia-city. For some products, there is an option, even when added in the virtual cart, to choose whether you want to install it. If you do not have such an option, and you need it, please do so when you place the order or contact us and we will settle the terms.
6. Can I return a purchased item?
Our products are made after the specific order is confirmed, which is confirmed by calling the customer at the phone he has specified. For this reason, the products ordered are interpreted in accordance with Article 55, paragraph 2, item 3 of the Consumer Protection Act and are not subject to return by the customer, except in cases where the products are defective or not of site descriptions.
7. Do the colors of the pictures match the reality?
Photos and visualizations showing the colors of the products available may look different, depending on your monitor settings.
Almost all furnishings are described with the exact décor they are made of.
8. How can I be sure that my personal details and credit cards will not be misused?
Personal data is used only for customer service – accepting and executing orders, providing information in the form of a newsletter and contacting users in case of problems related to the order. We have a registration as a personal data administrator under the Personal Data Protection Act.
For credit cards, see the “Privacy” section of the “Terms of Service” section. There is explained in more detail the protection of your card.
9. Is the actual weight actually?
Indicate the weight to which the delivery is calculated. This can be either real or bulk. The greater of the two is taken into account by the forwarder.